As Global Head of Customer Training, Megan oversees client-facing training endeavors to support both new TAIT projects and existing clients’ teams and venues; as well as training for anyone looking to gain new skills in entertainment automation and the TAIT group’s automation platforms – Navigator, iQ, and Vector.
Megan joined TAIT in 2021 to lead efforts to enhance the customer training experience, excited to combine her passion for theater and live events with over 15 years of professional experience in Learning and Development. She holds an undergraduate degree in Theater and a Master of Arts in
“When people think about entertainment automation, we want them to instantly think of TAIT,” Megan says, “and a huge part of that is providing the right education and resources for new or established automation professionals to be successful.” These resources include self-paced online training, instructor-led classroom and onsite training, and customized, unique training solutions to meet learners where they are.
As Training Manager, Jeronimo is responsible for day-to-day operations at TAIT’s training center in Lititz, Pennsylvania. He is a well-traveled technical trainer, often found teaching our clients how to use TAIT’s software and hardware products all over the world. He is also tasked with developing new courses and maintaining the existing course library as technologies evolve in the entertainment industry.
Jeronimo joined TAIT in 2015 as a Controls Integrator and spent time commissioning automated control systems for projects as well as show programming alongside our client’s artistic teams. Being fluent in several languages, naturally social and skilled at “making complicated things easy” ensured an effortless transition into the customer training team.
Before TAIT, he spent 10 years at Cirque du Soleil, primarily focusing on the creation process for new shows. One of his main roles was to be the functional link between the production’s artistic and technical teams. He facilitated the development of artistic concepts and fabricated those ideas into technical show elements that were performed 10 times a week for audiences all over the globe. Prior to him running away with the circus, he freelanced as a touring technician and worked for several cruise lines.
Mike Lee is a Technical Trainer, part of the Customer Training team at TAIT. Before Joining the Customer Training team in 2022; Mike’s previous role of Support Integrator involved assisting clients on technical challenges across the spectrum of TAIT projects, including Touring, Permanent installation, One-Offs, Cruise ships, and Theme Parks. In this role, Mike also worked on projects teams as a Controls Integrator for new installations where he was able to leverage his in-depth knowledge of supporting and troubleshooting client installations into proactive solutions for future end users.
Before being recruited by TAIT, Mike worked as a freelance programmer specializing in the eChameleon platform. Mike has also worked as an automation technician/programmer on touring shows, in theater, as well as on large spectaculars.
As a Technical Trainer, Mike works with the customer training team to create and develop training content for Navigator, iQ, and Chameleon. He enjoys sharing knowledge and finding ways to make complex subjects understandable for enjoyable for everyone.
As Senior Software Technical Writer and eLearning Developer, Lesa authors the user manual and training workbook for TAIT’s entertainment automation software, iQ. She also works closely with the product design and software development teams to produce human-readable release notes, and to help ensure user interface consistency and logical workflows. In addition, Lesa authors, records, and produces the entire suite of iQ online training.
Before she joined TAIT in 2016, Lesa was an internationally acclaimed author and speaker. She wrote several books including the best-selling, 1000-page Photoshop CC: The Missing Manual, Photos for Mac and iOS: The Missing Manual (O’Reilly), and Adobe Photoshop & Lightroom for Photographers Classroom in a Book (Adobe Press). Lesa also served as iStock.com's chief evangelist for several years, where she developed advanced Photoshop courses and spoke at countless conferences. She has recorded over 40 video courses on image editing, graphic design, and photography for a variety of high-profile training companies including CreativeLive.com. She has been the author of the Beginner’s Workshop column for Photoshop User magazine for over a decade.
Ultimately, Lesa’s love of live music and theater made her open to a career change. Her gift for explaining the complex in a conversational way, and the acute attention to detail required to update her books each year to match evolving Adobe and Apple software, made her a perfect fit for TAIT. “I constantly refine the user manual and training workbook, not just with new iQ features but also with practical examples of how to use the features in the field.” In addition, Lesa’s experience in public speaking and recording video courses allows her to bring top-notch online training to TAIT personnel and clients.
Jon began his career at his local theatre aged 13, learning on the job as part of the technical crew before taking on freelancing roles nationally and internationally with the UK's National Theatre, Royal Opera House, White Light, and Ambassador Theatre Group. Having managed apprentices in the industry, Jon moved into training, gaining experience in work-based learning, technical education, University, L&D, qualification development & policy engagement.
Jon joined TAIT & Kinesys as a Technical Trainer in 2021. His role involves harnessing the collective knowledge of the group to deliver technical training globally across a range of product families including Kinesys Vector, Apex system, TAIT iQ & Navigator. He enjoys building great relationships with TAIT teams & our clients, enabling them to make moments that move people.
Though Jon’s title is "technical trainer" he considers himself a constantly curious “technical learner” and believes passionately in the importance of creative education alongside technical engineering, the demonstrable value of creative industries & the imperative to ensure fair access for all.
As an eLearning Developer for TAIT, Dylan utilizes his creativity and expertise in content authoring to create engaging and immersive learning experiences for TAIT Customer Training. He brings online learning to a diverse audience of entertainment customers around the world, helping TAIT clients accomplish their objectives through quality training.
Dylan joined TAIT in 2022 to support client-facing trainings utilizing instructional design methodologies, learning strategies and technology to enhance the development of curriculum content, training materials, eLearning courses, and other learning tools. With over 10 years of previous Learning & Development (L&D) experience, he has designed and developed a diverse selection of mixed-media content including learning modules, micro-learnings, self-paced courses, podcasts, software simulations, video, and animations.
Dylan holds undergraduate degrees in Digital Media Production, from Point Park University and Multimedia Design, from Pittsburgh Technical College.
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