If you encounter an issue with your Navigator system, the first priority is to ensure that any personnel or performers are safe. If necessary, perform any rescues before attempting an Issue Collect.
Second, if you're in the middle of a performance, wait until the end of it to run an Issue Collect. Why? Because running an Issue Collect will put the system into E-Stop.
Lastly, please run the Issue Collect before you power cycle the system.
Issue Collect Guide
To run an Issue Collect, open the Axes Monitor.
Click the Menu icon and choose Tools> Issue Collect Tools.
In the Device Logs Server window that opens, make sure all the boxes on the right side of the window have a green square, as shown below.
At the top center of the Device Logs Saver window, click the New Issue button to open the Properties - Issue window.
In the Properties - Issue window, make sure the following options are turned on (checked):
- Show Folder On Complete (it isn't turned on in the screenshot above but it should be)
- Show File
- Station Configuration
- Local Logs
- Process Logs (Stored)
- Auto Save Last Logs (it isn't turned on above but it should be)
When you're finished, click Ok to close the window. This puts the system into E-Stop.
When the Issue Collect is finished, a folder window opens containing a zip file. Please attach the zip file to your support ticket. If the Issue Collect doesn't complete, turn off the options for Store Process Logs and Auto Save Logs, and then run the process again.