TAIT offers a remote connection as a part of our Service and Support Agreements. This connection allows TAIT engineers to monitor and quickly troubleshoot equipment regardless of geographic location. Our connection uses state-of-the-art, industrial equipment to ensure a safe and secure connection between a customer's site and TAIT. Additionally, strict access control policies define which TAIT personnel may access specific sites.
TAIT uses industrial routers and firewalls to establish remote connections and manage access privileges. This equipment is some of the most widely used and highly regarded systems in the field of Industrial Internet of Things. You can learn more about the equipment we use at the manufacturer's security center.
In most cases, a TAIT remote connection does not require any changes to existing firewalls or ports to be opened. However, in some special scenarios, where outgoing connectivity is restricted or completely blocked, some ports must be opened. The information below is provided as a reference for such cases and may change in the future.
- Outgoing TCP ports: 80, 443, 8000, 29000, 57051
- Outgoing UDP ports: random, 1-65535
At least one of the TCP ports need to be open for the devices to work. For best performance, the outgoing UDP ports should not be blocked.
The connection can also be configured to connect to the Internet via an HTTP proxy.