How to Submit an iQ Support Bundle

If you experience a problem in iQ that you can't diagnose, you can generate a support bundle (like the Issue Collect tool in Navigator GUI) and then submit it with your support ticket.

To do that, follow these steps:

1. In iQ, choose Help> Create Support Bundle.
2. Choose a location to save the resulting .zip file. This file includes the station file, show file, Device Message Log, as well as other under-the-hood log files. iQ also includes a screenshot of the application frame. (It captures tabbed windows but not windows floating outside the application frame.)
3. Submit a bug here on the Support Portal and attach the .zip file. For instructions, see Contacting Support.

NOTE: A support bundle in iQ does not include the process log though you can use Navigator GUI to get it. If you're asked to submit the process log, see Storing Process Logs.

Getting Help

There's also an extensive troubleshooting guide built into the iQ user manual. To view it here on the Support Portal, click Troubleshooting Moments. To view it inside iQ, press F1 on your keyboard or choose Help> Help.