Submit a request

Please include as much information as possible. To paste images into the Description, you must be signed in to the portal.

If your request is software related, choose Yes. If it's hardware related or a system issue, choose No.

Enter the version number, i.e. 5.0.3 (Navigator) or (iQ)

What location were you operating from (front of house, grid, flyrail) or a console reference (epiQ 7)

Enter reproduction steps and extra notes (caveats), e.g. 1.) In a Console window, load a cue list into a channel, 2.) Hit Go button to run some cues, 3.) Outcome: Sometimes, when Go button is hit, the application hangs, 4.) Expected Result: Application does not go unresponsive when a cue is running. Note: I was using the "A Rakes Progress Real Show" cue list and it hung when trying to move axis PH03. This cue list has over 200 cues in it.

Is the issue repeatable or isolated, e.g. repeatable 100% of the time, 3 times of out 10, or isolated (it only happened once and hasn’t happened since).

Blocker: Requires immediate attention. Critical: Directly impacts a critical show function. Important: Can indirectly impact a show function or directly impacts the show but can be worked around. Major: Unlikely to impact show or can easily be worked around. Minor: Inconvenient. Trivial: Does not affect usage.

Add file or drop files here